Privacy Policy

Contact form

Your name, email address, city, phone number and message.

Dealer application

Company name, contact person, email address, phone number, address, website, requested credit limit and message.

Dealer accounts

Accounts are created by Technistrut for approved dealers. We keep your name, email address, phone number, billing and shipping addresses, and your password. Passwords are stored in encrypted (hashed) form, so we cannot read them.

Orders

Shipping and billing details, contact email and phone number, PO number, order notes and the products you order.

Account activity

The contents of your cart and your saved favourites.

Website usage

Google Analytics records pages viewed, device and browser type, the website that referred you and your approximate location. Our servers also log technical data such as IP address and browser type for security and troubleshooting.

We do not collect payment card information. The website does not take online payments.

• To answer your questions and requests.
• To review dealer applications and to set up and manage dealer accounts.
• To show dealers their pricing and stock availability.
• To process, ship and invoice orders.
• To send emails about your account and orders, such as order confirmations and password resets.
• To keep the website secure and working, and to understand how it is used so we can improve it.
• To meet our legal, tax and accounting obligations.

We do not sell or rent your personal information.

By submitting a form, using a dealer account or placing an order, you consent to the uses described in this policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions. If you withdraw consent, we may no longer be able to provide some services, such as processing orders.

We share personal information only with service providers that help us run our business and this website, and only for the purposes above:

• Our business management system (EBMS), where customer accounts and orders are kept
• Website hosting, image storage and error monitoring providers
• Our email delivery provider, which sends account and order emails
• Google, for website analytics and for the fonts used on the site
• The company that develops and maintains this website
• Shipping carriers, which receive the name and address needed to deliver your order

We remain responsible for personal information we pass to these providers, and we require them to protect it and use it only for the services they provide to us. We may also disclose personal information when required by law.

Some of our service providers are located in the United States. Your information may therefore be stored and processed outside Canada, where it is subject to local laws and may be accessible to authorities there.

• ts_tokents_refreshKeep dealers signed in.Kept for: Up to 30 days
• __ts_search_historyYour recent searches, stored on your device.Kept for: Until you clear it
• __ts_dataYour cart before you sign in, stored on your device.Kept for: Until you clear it
• _ga_ga_*Google Analytics: measures how the site is used.Kept for: Up to 2 years

You can block or delete cookies in your browser settings. Sign-in will not work without cookies. To opt out of Google Analytics, use the Google Analytics opt-out browser add-on.

We keep personal information only as long as we need it for the purposes above. Account and order records are kept as long as required for tax and accounting purposes; Canadian law generally requires business records to be kept for six years.

The website uses encrypted connections (HTTPS), passwords are stored in hashed form, and access to personal information is limited to people who need it to do their work. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

• Access. Ask to see the personal information we hold about you.
• Correct. Ask us to fix anything that is wrong or out of date.
• Delete. Ask us to delete your information.
• Withdraw consent. Change your mind about how we use it.

We may need to keep some records, such as orders and invoices, where the law requires it. Contact us using the details below and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

This website is intended for business customers and is not directed at children.

We may update this policy from time to time. The date at the top of this page shows when it was last changed.